SHIPPING & REFUND POLICY - TERMS & CONDITIONS

When making a purchase with Fusion Forever you acknowledge that you have read, understand and accept the terms and conditions of our store as well as have read and understand our refund/return policy.

IMPORTANT:  Once an item has been "purchased" no refunds or cancellations will be issued. There are also no exchanges offered for any of of our handmade shirts. At Fusion Forever each item is handmade (made to order) so our process starts as soon as your purchase is made. If there is a defect with your item please let us know and we will be glad to replace it (see below).

**Shipping - Processing time is approximately between 15-20 Business Days for your item(s) to be shipped. Some items may take longer to ship due to supplier delays. We are continuously working hard to ship items faster.

Customer Service is our top priority. Please feel free to send us an email with ANY and ALL questions at: info@fusionforever.shop.

**Some restrictions do apply, please read below for additional details**

REFUNDS:

IMPORTANT: Once an item has been "purchased" no refunds or cancellations will be issued even if the item(s) have not been shipped. At Fusion Forever each item is either handmade (made to order) so our process starts as soon as your purchase is made. If there is a defect with your item please let us know and we will be glad to replace it (see below).

For customers checking out with Sezzle, the same refund and cancellation policies will apply as stated above.

SALES & RETURNS:

- Processing time is between 15-20 Business Days for your item(s) to be shipped (regardless of shipping option selected)

- As soon as your items are in possession of USPS or UPS, shipping time is in their hands. Contact your local carrier with any questions.

- We do not price match 

- You the buyer are responsible for ordering the correct amount of items as well as the correct type, size and color. We will not be responsible if you order the wrong color, size or item type.

- Fusion Forever has the right to refuse service and orders.

- Defective Items and Incorrect Items Received: must be reported to info@fusionforever.shop with photos and claimed defective within 2 days of receiving (marked delivered) or defect becomes considered wear & tear and wrong item delivered becomes yours to keep. 

- Clothing color may have a slightly different color then pictured due to lighting.

- Shirt photo/design may be slightly different as each item is handmade so each item will vary slightly.

Please refer to our size chart for ANY and ALL sizing concerns.

SHIPPING:

Processing time is approximately between 15-20 Business Days for your item(s) to be shipped. (When ordering items that need to be bleached, we are dependent on the weather. Rainy or humid weather can delay production times slightly.)

*Check and double check your address. If package is sent back it'll be at buyer expense to re-ship. If package is delivered to wrong house, it is buyers responsibility to track down package.

Lost/ Stolen Packages: Fusion Forever is not responsible for lost or stolen packages. Once package is marked "delivered"  and is deemed lost by you, a claim needs to be filed with the post office. If you live in an apartment building please check with your management office. Check with your neighbor if you have not received your package. If damaged after delivered, buyer is responsible. For other issues please contact your local post office.  

 

MODIFICATION TO PRICES & ERRORS

- Prices of our products are subject to change, prices may change without any notification.

- At times we may have errors on descriptions, prices, & promotions. We have the right to cancel orders and/or change errors.

GIVEAWAYS

- Winners are required to be following Fusion Forever on ALL social media platforms unless otherwise stated. 

- Winners must be in contact with Fusion Forever with in 72 hours of being announced or the winning is considered voided.

- Giveaway earnings must be used in one single transaction, multiple transactions may result in void of winnings.

- Giveaway winnings may not be combined with other discounts/promos

 We appreciate your business and thank you for shopping at Fusion Forever! 

Still have questions? Feel free to send us an email at info@fusionforever.shop or click on the blue circle on the bottom left of our website.

 

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